Shipping Info
At My Thai PS, we are committed to delivering your favorite Southeast Asian products quickly and securely. Below is our detailed shipping policy, including destinations, couriers used, estimated delivery times, and important restrictions.
Shipping Destinations
We currently offer shipping to the following destinations:
Malaysia: We deliver to all states and territories across Malaysia.
International: We ship to most regions worldwide, with the exception of Europe and the United Kingdom.
Please Note:
Due to VAT regulations and complications, we are unable to ship to Europe and the UK at this time. We apologize for any inconvenience and hope to expand our services to these regions in the future.
Couriers Used
To ensure reliable and efficient delivery, we partner with reputable courier services, including:
EasyParcel: A shipping platform which partners with multiple courier services, the courier displayed depends on the destination address. Common couriers will be Flash Express, J&T, Ninja Van, SF Express, and Redly Express.
DHL Express: Optional express shipping for all customers and for destinations that aren’t covered by EasyParcel.
Processing Time
Once you place your order, our team begins preparing your items for shipment. Processing times vary depending on the origin of the products:
- Malaysian products: Processing takes approximately 3 business days.
- Other products: Processing takes approximately 7 business days.
For orders containing both Malaysian and other products, the processing time will follow the other products, with a total processing time of approximately 7 business days.
Please note that processing time is separate from shipping time. Once your order is processed, it will be shipped according to the estimated delivery times below.
Estimated Delivery Times
Delivery times vary depending on your location. Here’s what you can typically expect:
| Destination | EasyParcel | DHL Express |
| Malaysia | ||
| West Malaysia | 2-4 business days | 1-3 business days |
| East Malaysia | 3-5 business days | 1-3 business days |
| International | ||
| Southeast Asia | 5-7 business days | 3-7 business days |
| East Asia & Oceania | 7-10 business days | 3-7 business days |
| North America | 10-15 business days | 3-7 business days |
| Other Regions | 12-20 business days | 3-7 business days |
Note: These are estimated delivery times and may vary due to customs processing, public holidays, or other factors.
Shipping Rates
Shipping rates are calculated based on the destination, weight, and dimensions of your package. You can view the exact shipping cost during checkout before completing your purchase.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the courier’s website and monitor its progress until it arrives at your door.
Customs and Duties
For international orders, please be aware that customs fees, import duties, and taxes may apply. These charges are not included in our product prices or shipping fees and are the buyer’s responsibility.
Shipping FAQs
Can I change my shipping address after placing an order?
- Yes, but please contact us immediately. Changes can only be made before the order is dispatched.
What if my package is delayed?
- If your package hasn’t arrived within the estimated delivery time, please reach out to our customer service team. We’ll work with the courier to resolve the issue as quickly as possible.
Do you offer express shipping?
- Yes, we offer express shipping options for both domestic and international orders. You can select DHL Express during checkout for faster delivery.
Contact Us
If you have any further questions about our shipping services, feel free to contact us by using the contact form on our home page or write us an email at admin@mythaips.com. We’re here to assist you and ensure a smooth and enjoyable shopping experience.